Terms & Conditions

The Terms and Conditions were last updated on March 12, 2023

1. Introduction

These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

4.1 All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. Newsletter

Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.

6. Third-party property

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

7. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

8. Registration

You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account termination, you will not attempt to register a new account without our permission.

9. Refund and Return policy

9.1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

9.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us or a person authorised by us to receive the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged.  We will let you know if this applies in your particular case.

10. Content posted by you

We may provide various open communication tools on our website, such as blog comments, blog posts, forums, message boards, ratings and reviews, and various social media services. It might not be feasible for us to screen or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review the content and to monitor all use of and activity on our website, and remove or reject any content in our sole discretion. By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions and must not be illegal or unlawful or infringe any person’s legal rights.

11. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

12. Termination of use

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

13. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

  • this website or our products or services will meet your requirements;
  • this website will be available on an uninterrupted, timely, secure, or error-free basis;
  • the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

14. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

15. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of Sweden.

16. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

17. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

18. Force majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

19. Indemnification

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

20. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

21. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

22. Entire agreement

These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Necander Photo Art Printing in relation to your use of this website.

23. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.

24. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Sweden. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Sweden. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

25. Contact information

This website is owned and operated by Necander Photo Art Printing.

You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: service@necander.com
Gullbergsvägen 44
51159 Kinna

26. Download

You can also download our Terms and Conditions as a PDF.

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First we need to distinguish the two measurement systems we use most of the time, when talking about image size and pixel, the Metric system and the Imperial system.

The first thing to know is that the term DPI and PPI are both derived from the Imperial system of measurement  and literary means Dots-Per-Inch and Pixel-Per-Inch, and as you se are developed on the imperial system.
The system was developed under the system of the imperial system so the term DPI and PPI were ‘internationally standardized’ and are used in most software and hardware system to day. The minimum standars for hight quality printing to day is 300 DPI.

A general recommendation is to view 100DPI as acceptable quality and 200DPI good quality and 300DPI excellent quality depending on quality expectations…which is, whoever looking at it, entirely subjective.
So what image size can you print depending on your camera ?

To go deeper in to the subject we need to get a little technical, and to talk about camera censors. Different camera sensors have differens aspect ratios witch affect the maximum printing size. One more factor that effect the printing size is cropping factor, you use upon the camera sensor. If you have a 3:2 sensor with 26 Megapixel and you use a 16:9 or 1:1 aspect ratio cropping, the total maximum printing size will become smaller. See illustration below.

So if you use a camera with sensor with aspect ratio of 3:2 with 26 Megapixel you get most out of you photo if you use 3:2 cropping when photographing. To get an idea about the printing size put in the required info in the Image size pixel calculator….follow the link below.


Having a correctly calibrated monitor is the most important factor when you want to prepare images for printing. Without a calibrated monitor you won’t know what the image actually looks like. Calibrating the monitor means to balance and correct its colors, typically done by using a spectrometer and calibration software. This is something everyone should do even if they don’t plan on printing an image. If the colors of your monitor are off, it means that all your images look different on other devices. There are various tools out there that you can use to calibrate the monitor. One way to do this is calibrating in windows follow the link for instructions Screen Calibration in Windows and Calibration in macOS macOS Screen Calibration.

The difference between the two terms DPI and PPI is in what media it is used in. PPI is (Pixel Per Inch) for screens, and the measurement for the resolution when printing a image is DPI (Dots Per Inch).

Dots Per Inch is a key factor when talking about print resolution. The more dots you have, the more detail you have. This also means that the lower the resolution of your file (digital image) is, DPI, the less detail it contains.

The recommendation for hight quality images 300 dpi or more. You can say that 100dpi is acceptable quality from viewing distant 50cm and 200dpi  is good quality and 300dpi is picture perfect when printing. You can get away with a lower DPI for smaller prints but you’ll lose detail in larger prints.

Soft Proofing is a simple method used to visualize what the printed image will look like. You can do this in both Adobe Lightroom and Photoshop as well as in other photography-related software.

When Soft Proofing, you’re able to choose between different color spaces and different printers (plus make your own presets). With the correct printer and color space selected, you can continue making adjustments to the saturation, color balance and sharpness until the image resembles the original version.

CMYK is the color space (C)Cyan/(M)Mangenta/(Y)Yellow/(K)Black, for printed media where light are reflected on a surfaces (paper) that is used for 4 colours printing process.

RGB (R)Red/(G)Green/(B)Blue is the colour space for digital screens where the screen are emitting light, where the white colour are added in the colour space RGB

Printing an image that’s saved in a larger color space than the printer can handle can lead to dull-looking images as the printer is out of gamut (meaning the colors aren’t able to be reproduced on the printer).

We recommend that you save or work with your file in Adobe RGB colour space before uploading your image.  When you save your file in RGB our printer software will translate the information in to CYMK colour format.

If you ever encounter the task to resize your artwork or photos and images you probably have seen terms like Bicubic, Nearest-Neighbor or Lanczos. To go in to the topic in detail, we have to use an entire webpage to describe this, and luckily for us the internet is full of videos and webpages to describe this. One webpage that goes in to the details is Cambridge In Colour 

On Cambridge In Color you get all the detailed information you possibly need to get a firm grip about the different type of methods, and comparisons between the methods and much more. The page even have a nice tool, Photo Enlargement Calculator, to estimate what size you can print your image in.

Over all Cambridge In Colour is a great resource for any one that work with any digital medium or devises surrounding digital image handling and reproducing.

ICC stands for International Color Consortium and is a collaboration to create a standardized colour management system for different electronic devises and computer operation system, to manage colours as accurate as possible. The latest updated standard is ISO15076-1:2010

The ICC-profiles Necander.com is providing is specifically for our ProGraf Pro Canon printers and you need to use ICC-profiles provided by Necander.com when you use our services, for the best results. Some of our ICC-profiles are available from the specific paper manufacturer we use. 

Depending on what paper you want to print on, glossy or matte or any other type necander.com will provide ICC Profile that adjust for the white paper hue or tint so you get the correct adjustment and the colors you want. ICC Profile download are available on our paper displays.


Portable Document Format (PDF), standardized as ISO 32000, is a file format developed by Adobe in 1992 to present documents, including text formatting and images, in a manner independent of application software, hardware, and operating systems. Based on the PostScript language, each PDF file encapsulates a complete description of a fixed-layout flat document, including the text, fonts, vector graphics, raster images and other information needed to display it.


PNG is an acronym for Portable Network Graphic, a type of raster format. It is a particularly popular file type among web designers because the format can handle graphics with transparent or semi-transparent backgrounds. PNG files using the .png file extension can handle 16 million colors – something that definitely sets them apart from most file types.


JPEG is a commonly used method of lossy compression for digital images, particularly for those images produced by digital photography. The degree of compression can be adjusted, allowing a selectable tradeoff between storage size and image quality. JPEG typically achieves 10:1 compression with little perceptible loss in image quality. Since its introduction in 1992, JPEG has been the most widely used image compression standard in the world, and the most widely used digital image format.

Lossy vs Lossless Compression 

This topic is the most complicated area to explain when it comes to explain digital image quality. 

Lossless compression and lossy compression are two different methods of compressing data, typically used in digital media formats like images, videos, and audio.

Lossless Compression:

Lossless compression is a method of data compression in which the original data can be perfectly reconstructed from the compressed data. The compression algorithm is designed to identify and remove redundancies in the data without losing any information. This means that the compressed data is an exact replica of the original data, with no loss of quality.

Lossy Compression:

Lossy compression is a method of data compression in which some information is discarded during the compression process, resulting in a smaller file size. This method is commonly used for digital media like images, videos, and audio. During the compression process, the algorithm analyzes the data and discards parts of it that are deemed less important or visually insignificant. The result is a compressed file that is smaller in size but also of lower quality than the original.

Key differences 

The Key differences between lossless and lossy compression is the amount of data that is lost during the compression process. Lossless compression preserves all of the original data, while lossy compression discards some data to achieve a smaller file size. As a result, lossless compression is typically used when quality is a top priority, while lossy compression is used when file size is more important than quality

Raw File

A raw file is an uncompressed and unprocessed image file format that contains all the information captured by a digital camera’s sensor when a photo is taken. Unlike other file formats like JPEG or PNG, raw files are not compressed or altered by in-camera processing, which makes them larger in size but also preserves more image data and offers greater flexibility for editing.

Raw files are typically saved with a specific file extension that varies depending on the camera manufacturer, such as .NEF for Nikon cameras, .CR2 for Canon cameras, or .ARW for Sony cameras. The raw file format varies between camera models and manufacturers, which means that different raw file formats may require different software to read and edit them.

Because raw files are not compressed or processed, they can be challenging to work with for inexperienced photographers or those without the proper software. However, they offer more creative control over the final image by allowing adjustments to exposure, white balance, and other parameters during post-processing without losing any image quality. Additionally, raw files can be used to recover details lost in underexposed or overexposed images, making them a valuable tool for professional photographers who require the highest quality image files.

Data Loss in Compression from Raw Files 

Data loss between raw file and jpg:
When a raw file is converted to a JPG file, some data loss occurs due to the compression algorithm used in the process.

JPG files use a lossy compression algorithm, which means that some information is discarded during compression to reduce file size. This can result in a loss of image quality, specifically in areas with high contrast or fine detail.

In a raw file, all the information captured by the camera’s sensor is retained, including color and light information. This allows for greater flexibility when editing the image because the original data is still intact.

However, when a raw file is converted to a JPG file, the original data is compressed, resulting in a smaller file size but also a loss of information. This loss of information cannot be recovered or restored once the file has been converted.

In summary, while a raw file contains all the original image data and allows for greater flexibility when editing the image, a JPG file is a compressed image file that sacrifices some image quality for a smaller file size. The data loss that occurs during the conversion from raw to JPG cannot be recovered, so it is important to make a backup of the original raw file if maximum image quality is desired.

Data loss between raw file and png:
When a raw file is converted to a PNG file, there is generally no data loss because PNG uses a lossless compression algorithm. This means that the original image data is preserved during compression, resulting in a higher quality image than a lossy compression format like JPG.

PNG files also support transparency, making them ideal for use in graphics and web design where transparency is needed and image quality is a top priority. However, because PNG files are not as widely used as JPG files, they may not be compatible with all software and devices.

In summary, when converting from a raw file to a PNG file, there is generally no data loss due to the lossless compression algorithm used in PNG. PNG files offer higher quality images and support transparency, making them a good choice for graphics and web design. However, compatibility with all software and devices may be limited.

Data loss between raw file and pdf:
When a raw file is converted to a PDF file, there can be some data loss depending on the compression algorithm used in the process. PDF files can be compressed using either lossy or lossless compression algorithms, depending on the settings used when creating the file.

If a lossy compression algorithm is used, some information will be discarded during compression, resulting in a loss of image quality. However, if a lossless compression algorithm is used, the original image data will be preserved during compression, resulting in a higher quality image.

PDF files are commonly used for document sharing and printing and can be used to preserve the quality of images and text in a document. However, if the compression algorithm used in the creation of the PDF file results in data loss, then the quality of the original raw file may be compromised.

In summary, when a raw file is converted to a PDF file, there can be some data loss depending on the compression algorithm used. If a lossless compression algorithm is used, the original image data will be preserved during compression, resulting in a higher quality image. If a lossy compression algorithm is used, some information will be discarded during compression, resulting in a loss of image quality. PDF files are commonly used for document sharing and printing and can be used to preserve the quality of images and text in a document, but it is important to consider the compression algorithm used and its potential impact on image quality.

JPG, PNG and PDF compression

  1. JPG (or JPEG) Compression:

JPG files are compressed using a lossy compression algorithm, which means that some information is discarded during compression to reduce file size. This results in a smaller file size but can also result in a loss of image quality. The level of compression can be adjusted when saving the file, allowing a balance between file size and image quality.

  1. PNG Compression:

PNG files use a lossless compression algorithm, which m

eans that the original image data is preserved during compression, resulting in a higher quality image. However, this also means that PNG files are typically larger in file size than JPG files. PNG files also support transparency, making them ideal for use in graphics and web design.

  1. PDF Compression:

PDF files can be compressed using either lossy or lossless compression algorithms, depending on the settings used when creating the file. Like PNG files, PDF files can also support transparency and are commonly used for document sharing and printing.

In summary:

JPG files are best suited for digital photography and web graphics where a smaller file size is more important than image quality.

PNG files are best suited for graphics and web design where transparency is needed and image quality is a top priority.

PDF files are best suited for document sharing and printing and can be compressed using either lossless or lossy compression algorithms depending on the desired balance between file size and image quality.